Terms and Conditions

Effective Date: 1st April 2025

1. Introduction

Welcome to Myshpra Global ("Company," "we," "our," "us"). These Terms and Conditions ("Terms") govern your use of our website www.myshpra.com ("Website") and the purchase of products ("Products") from our platform. By accessing or using our Website and services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our Website.

2. Definitions

• User/You/Customer: Any individual or entity accessing or using our Website.
• Products: Handcrafted items sourced directly from artisans and local aggregators, available for purchase on our Website.

3. Eligibility

By using our Website, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into binding contracts under applicable law.

4. Account Registration

To purchase Products, you may need to create an account on our Website. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Product Information

We strive to provide accurate descriptions and images of our Products. However, due to the handcrafted nature of our items, slight variations in color, size, and design may occur. These variations are not considered defects but are indicative of the unique craftsmanship of each Product.

6. Pricing and Payment

6.1 Pricing: All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices at any time without prior notice.

6.2 Payment: We accept various payment methods, including credit/debit cards, net banking, and third-party payment gateways. By providing your payment information, you represent and warrant that you have the legal right to use the payment method provided.

7. Order Acceptance and Cancellation

7.1 Order Confirmation: Upon placing an order, you will receive an acknowledgment email confirming receipt of your order. This email does not confirm acceptance of your order. Acceptance occurs when we dispatch the Product(s) to you.

7.2 Order Cancellation by Us: We reserve the right to cancel or refuse any order for reasons including but not limited to Product unavailability, errors in pricing or Product information, or suspected fraudulent activity. In such cases, we will notify you and refund any payment received.

7.3 Order Cancellation by You: If you wish to cancel your order, please contact us immediately at [customer support email/phone]. Cancellation requests are subject to our discretion and the status of your order.

8. Shipping and Delivery

8.1 Shipping: We partner with third-party shipping services to deliver Products across India. Shipping charges, if applicable, will be displayed at checkout.

8.2 Delivery Timeframe: The average delivery period is 6-8 working days, excluding Sundays, national, international, and regional holidays. Delivery times may vary based on your location and unforeseen circumstances.

8.3 Delivery Address: Please ensure that the delivery address provided is accurate and complete. We are not responsible for delays or non-delivery resulting from incorrect or incomplete addresses.

9. Returns, Refunds, and Exchanges

9.1 No Returns or Exchanges: Due to the handcrafted nature of our Products and their sourcing directly from artisans, we do not accept returns or exchanges unless the Product received is significantly different from what was shown in the images or described on our Website.

9.2 Reporting Issues: If you receive a Product that is significantly different from what was shown or described, please contact our customer support at [customer support email/phone] within 7 days of delivery. Provide your order number, details of the issue, and supporting photographs.

9.3 Resolution: Upon verification, if we determine that the Product received is significantly different from what was shown or described, we will offer a replacement or a refund, as per your preference and Product availability.

10. Intellectual Property

All content on our Website, including text, images, graphics, logos, and designs, is the property of Myshpra Global or its content suppliers and is protected by applicable intellectual property laws. Unauthorized use of any content from our Website is strictly prohibited.

11. Limitation of Liability

To the fullest extent permitted by law, Myshpra Global shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from (a) your use or inability to use our Website or Products; (b) any unauthorized access to or use of our servers and/or any personal information stored therein.

12. Indemnification

You agree to indemnify, defend, and hold harmless Myshpra Global, its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your use of our Website or violation of these Terms.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Medchal Rangareddy, Telangana, India.

14. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations due to unforeseen circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, lockouts, governmental orders, or failure of suppliers.

15. Changes to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website following the posting of revised Terms constitutes your acceptance of such changes.

16. Severability

If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms constitute the entire agreement between you and Myshpra Global concerning the use of our Website and the purchase of our Products and supersede any prior agreements or understandings, whether written or oral.

18. Contact Us

If you have any questions or concerns regarding these Terms, please contact us at:

• Email: myshpraglobal@gmail.com
• Phone: +91 6304476239
• Address: Flat No 606, E11 Evolve, Ayodhya Circle, Gundlapochampally Municipality, Medchal Rangareddy, Telangana 501401, India.

Thank you for choosing Myshpra Global. We appreciate your support in preserving and promoting India's rich artisanal heritage.